
Before I air my current gripe, I must first say that most condo management companies have been more cooperative with Realtors and many have really sped up their approval processes since the real estate boom days. This has greatly helped in selling already tough to sell condominiums. Many thanks for this !
However, it still amazes me how many associations are down right uncooperative when I call to verify association fees, rules and regs, rental policies and of course ask about delinquencies, FHA status and reserves.
When I take a listing, I have a form that I ask the management to fill out so that I have all the information I need to accurately represent the condo in my marketing. Delinquency rates are essential in establishing whether the potential buyer can get financing for the property and most buyers are savvy enough, through the barrage of media articles, to ask those hard questions of listing agents. Obviously, some management companies have totally ignored the media coverage on associations and continue to be vague about the condo's financial status.
When I list a property, I represent the owner who has a right to get all the above information. So when they talk to me, essentially they are talking to the owner of the unit, their client. So many times, the managers will not answers these questions unless they get an estoppel request and $ 200 plus! An estoppel letter is required by the title company that performs the closing to prepare the closing statement and to figure out what the seller owes the condo etc. It is not the same as a real estate agent needing to verify the maintenance fees and what is included in those fees, pet and rental policies, reserves, existing and future special assessments, work done to the building, parking spaces and so on.
Let's face it, I am one of the very few agents that gets this information up front from the association when I take a listing and I doubt the management company is inundated with such requests. So, for crying out loud, have a 5 minute conversation with the listing agent to ensure a potential buyer is happy with the association, therefore buying the unit hence avoiding another delinquency. Co-operation is the key to restore confidence to buyers purchasing in condos and getting us out of the condo glut into a balanced market.